Frequently Asked Questions
Soy wax pearl candles are unique candles made from small granules of 100% natural soy wax. These pearls provide a clean, soot-free burn and are available in various colors and fragrances.
Pour the desired amount of soy wax pearls into a heat-safe container, insert a wick in the center, and light it. The pearls will melt, creating a beautiful candle.
Each wick provides up to 12 hours of burning time, ensuring a long-lasting experience.
Each color of our soy wax pearls is paired with a fragrance that represents what the color signifies. For example, a blue pearl may have a calming scent, while a red pearl might have a more invigorating fragrance.
If your product is damaged during shipping, please contact us immediately at jivacandle@gmail.com with your order details and photos of the damage, and we will arrange an exchange.
Yes, you can mix different colors and scents to create a personalized candle experience.
Yes, Jiva Candle's soy wax pearls are made from non-toxic, natural ingredients, making them safe for use around pets and children.
Yes, we accept bulk orders for corporate gifting or events. Please contact us at jivacandle@gmail.com for more details and to discuss your requirements.
Yes, they can be made to order with unique colour and fragrance choices. To know more about the same, contact us at jivacandle@gmail.com.
Yes, we ship worldwide. Shipping costs and delivery times will vary based on your location and will be calculated at checkout.
Ensure that only 1/4 inch of the wick is exposed above the pearls before burning. This helps achieve a consistent and safe burn. You can also reuse the container by refilling it with new pearls and a wick.
We accept payments via UPI, credit cards, and debit cards. All transactions are processed securely.
Due to the nature of our products, we do not accept returns. However, we offer exchanges if the product was damaged during shipping.
Yes, our soy wax pearls are made from 100% natural soy wax, a renewable resource. We focus on sustainability in both our product and packaging.
Delivery times vary depending on your location. Estimated delivery dates are provided at checkout, and tracking information will be sent once your order ships.
You can reach us via email at jivacandle@gmail.com. Our customer service team is ready to assist with any questions or concerns.

